TERMS & CONDITIONS
These general conditions apply to: a) orders placed for products available at www.pow-wow-tribe.com; b) the use of any information, documents, graphics, movies and / or other services on the Website.
OUR RIGHT TO REJECT YOUR ORDER
We reserve the right not to accept your order and / or terminate the Contract by sending you, via e-mail, without any liability for any costs, in addition to the refund of any amount we have received from you in respect of the terminated contract in the following situations:
The product is not available in stock;
Your billing information is incorrect;
You’re a reseller;
It was not possible to deliver to the address you provided us.
The Customer Support page specifies the various payment methods available for each country. We do not accept payment methods other than those indicated in this section.
If you attempt to pay by any other means not specified by our payment policy, we do not assume any responsibility for any loss of payment or for any other damages resulting therefrom.
We reserve ownership of any product until full payment of your order is received.
The prices of the products displayed on pow-wow-tribe.com include Value Added Tax (VAT) and are always indicated in Euros. The shipping costs depend on the country where the order is delivered. For more information on shipping costs applicable in each country, go to the Customer Support page.
TOTAL ORDER PRICE
The total price displayed on the screen at the end of your purchase includes taxes and shipping charges. This price will be recorded on the confirmation of your order.If you pay by credit card, the total amount of your order will be reflected in your local currency statement. If your local currency is different from the currency in which the prices are indicated, your bank will apply an Applicable Exchange Rate based on the date of purchase. Please be advised that the Applicable Exchange Rate varies according to your bank's policy and are therefore beyond our control.
SHIPMENT & DELIVERY
We deliver the orders from Monday to Friday, except on national holiday in Portugal, to Continental Portugal and other European countries. For more information on countries and their shipping costs, please consult the Customer Support page.
We reserve the right to split shipments of your order, at no additional cost, if there is an unforeseen event that makes it impossible to deliver at the same time. In case we split your order, we will inform you via e-mail (to the e-mail address provided at the time of your purchase).
We recommend that you inspect the packaging for damage on delivery. If the shipping pack is damaged, do not accept the delivery.
You can return Pow-Wow Tribe products in the following situations:
1. If you are dissatisfied with your order - shipping costs are customer's responsibility
2. If the articles are damaged - we take responsibility for all of our products so we will refund you for all payments received, including delivery costs. If you wish to return the damaged product in exchange for a new item, without defect, you will not incur any additional cost on shipping the new product.
In both cases, it must be returned within 30 days after the delivery of the product, and we only accept products that have not been washed or used, and are intact as they were at the moment of the delivery.
For information on how to return, consult the Customer Support page. If you want to expose another situation, please contact our team.
We accept the exchange of Pow-Wow Tribe products within 30 days after delivery of the product if the products have not been washed or used and are intact as they were at the moment of the delivery. The items of exchange must have a equal value or higher than the returned articles.
For more information on how to make your trade, consult the Customer Support page.
Refunds will be made through the same payment method used at the time of purchase, within 10-14 days, depending on the payment method.
Pow-Wow-Tribe guarantees the detailed communication of all product specifications as well as its instructions of use.
Before placing your order, make sure that you have read carefully all the information provided on the Website about the products. The consumer must make correct use of the products and comply with our instructions.
Pow-Wow Tribe assumes responsibility for any loss or damage it may suffer if it results from our failure to comply with these general conditions or our negligence.
We are not responsible for any loss or damage resulting from your use of the Website, including any damages caused by viruses, that may infect your computer. We will not be responsible if, for any reason, the Website is not unavailable on your computer.
We will not be liable for any damage that may result from your improper use of any of our products.
INTELLECTUAL PROPERTY RIGHTS
The Pow-Wow Tribe brand, duly registered and protected, owns the content of the Website and owns all intellectual property rights to all published materials as well as the design of the garments. These works are protected by copyright laws around the world. All these rights are reserved.
WEBSITE & CONTENTS
We reserve the right to modify, edit, delete, suspend or discontinue, temporarily or permanently, and at any time, our Website and / or contents of the web, without prior notice.
The images alluding to Pow-Wow Tribe products, disclosed on the Website and other digital channels, are intended to be the most accurate and realistic, safeguarding possible color changes that result from viewing in different electronic systems.
Despite careful preparation of the Website, the information provided may contain errors or be incomplete. If you are aware of inaccurate information, please contact our team.
If you choose to register in pow-wow-tribe.com, you should keep your user name and password confidential.
CHANGE OF GENERAL CONDITIONS
We have the right to review these general conditions at any time, communicated to you, via e-mail, any changes that may result. Before placing your order, make sure that you have consulted the general conditions in force at the time. These will be the general conditions applied to the contract between us.
These general conditions and all emerging litigation, as well as the use of the Website and the purchases made in it, are subject to Portuguese law.